SHIPPING
JOVANA MARKOVIC ships worldwide destinations. In order to obtain a certain level of security for our buyer’s items are shipped with FedEx express courier service or Registered Airmail.
DELIVERY POLICY
International deliveries are sent via FedEx and Registered Airmail with delivery confirmation. Registered airmail shipping method does include the tracking number.
Please allow 2 business days to process your orders.
FedEx express delivery
We are aware that exclusive and unique pieces require special attention. We deliver them with safe shipping using FedEx Express – “International Priority” services. It takes only 1-2 weeks for our products to be produced and delivered anywhere in the world, and all of the items are insured. Usually, everything runs smoothly, but you never know and we are very sorry as we cannot affect any possible customs office holdups that may affect your delivery time. We are making an effort to dispatch all orders as soon as possible subject to product availability and clearance of payment.
Parcels will need to be signed for in person. In the event that no one is available to receive a Special Delivery item, FedEx Express Mail will leave a card with details so that you can either arrange another delivery date or to collect your parcel from your local FedEx office. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer. We recommend that you check import duties and fees in your country.
Once your order and payment are received, you will be notified that your order has been shipped. You will also be provided with the tracking number. You can “track and trace” your order, anytime you like. Parcels will need to be signed for in person. In the event that no one is available to receive a Registered Delivery item, your country’s postal service should leave a card with details so you can either arrange another delivery date or collect your parcel from your local collections depot.
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Terms and Conditions
Thank you for visiting http://www.jovanamarkovic.com (hereinafter referred to as “the site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions. Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules, and online selling conditions when you make a purchase JOVANA MARKOVIC may occasionally modify or make changes to these Terms and Conditions. Using the site after alleged modifications implies that you agree to comply with modified Terms and Conditions. Please read the Terms and Conditions regularly. If you do not agree with any of the Terms and Conditions or modified Terms and Conditions you must stop using the site immediately.
Firstly, we are drawing your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about JOVANA MARKOVIC’s Privacy Policy before you register to use this site or any of this site’s services.
REGISTRATION AND ELIGIBILITY
To use some of the services or features made available to you on this site, you will need to register. JOVANA MARKOVIC may occasionally change the registration requirements or specifications. Once you are registered, you are required to provide information about yourself which ought to be true, accurate, current and complete. If any of your personal registration information change, please notify us immediately via the following e-mail address: jovana@jovanamarkovic.com . You may also want to view our Privacy Policy. The purchase of products through JOVANA MARKOVIC is strictly limited to parties who can lawfully enter into and form contracts on the site in accordance with the law of the Republic of Serbia. In order to make purchases through the site, you will be asked to register and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. When ordering items, you will be required to provide payment details. You must make sure that the payment details you provide are both valid and correct. You must be able to confirm that you are the person referred to in the Billing information provided.
Purchases made on the site are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. JOVANA MARKOVIC reserves the right to restrict or question large quantities of an item being shipped to any particular customer or postal address.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an e-mail with the details of your order. This e-mail is official acceptance of your order and the contract between you and JOVANA MARKOVIC will be finalized when we dispatch the goods to you. We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, or that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party in the event of withdrawal of goods from the site regardless of whether the goods have been sold, removing or editing any content on the site, as well as refusing to process a transaction or else suspending any transaction after processing has begun.
PRICE AND PAYMENT OPTIONS
All transactions on this website are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. Pay Pal accepts Visa, MasterCard, and Maestro credit and debit cards. Payment is debited from your card when you process your order.
JOVANA MARKOVIC constantly checks to ensure that all prices shown on the site are accurate. It cannot, however, guarantee that no errors have occurred. Should an error in the price of an item occur JOVANA MARKOVIC will give the client the option of re-confirming the purchase of the item at the correct price or of order cancellation. If JOVANA MARKOVIC is unable to contact the client, the order will be considered to be canceled. JOVANA MARKOVIC reserves the right to change the price of goods offered on the website at any time and without prior notice.
TRANSFER OF OWNERSHIP & INSURANCE
JOVANA MARKOVIC insures each purchase throughout the time of transit until it is delivered to you. You will be asked to sign for any goods delivered, at which point responsibility for your purchased goods passes to you.
CHECKING YOUR ORDER
You can check the current status of your order by signing into your account and selecting ORDER STATUS. Simply type in the unique order number we would have e-mailed to you, and we will track your order/shipment for you.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items that appear on the website or in the domain name, are the exclusive property of JOVANA MARKOVIC.
Any utilization, reproduction, of the designs, models, brand names, and names of lines in whole or in part is strictly prohibited. You are permitted to use the Content of this website only if authorized by JOVANA MARKOVIC. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting to forging, copying and use of the above-listed materials to any other server, location or support for publication, reproduction.
CONTENT
In addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this web site. JOVANA MARKOVIC tries to ensure that the information on this site is accurate and complete. JOVANA MARKOVIC does not warrant or represent that the site’s Content is accurate, error-free or reliable or that your use of JOVANA MARKOVIC`s Content will not infringe rights of third parties. You are using the site at your own risk. JOVANA MARKOVIC does not warrant that the functional aspects of the site or JOVANA MARKOVIC’s Content will be error free or that the site, Content or the server that makes it available for use is free of viruses or other harmful components. If your use of this site results in the need for servicing or replacing property, material, equipment or data, JOVANA MARKOVIC is not responsible for those costs.
JOVANA MARKOVIC and its suppliers make no warranties about JOVANA MARKOVIC website Content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on the site. JOVANA MARKOVIC reserves the right to withdraw, temporarily or permanently, any Content from the site at any time and for any reason. Removal may be immediate and without notice. JOVANA MARKOVIC is not liable to you or any third party regarding any such withdrawal.
THIRD PARTY
We may include hyperlinks on this site which are leading to other websites or resources operated by parties other than JOVANA MARKOVIC, including other stockists and advertisers. JOVANA MARKOVIC has not reviewed all of the linked sites and is not responsible for the content or accuracy of any off-site pages, nor are we responsible for the availability of such external websites or resources. Moreover, we are not legally responsible, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
NO COMMERCIAL USE
The JOVANA MARKOVIC site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained in the site. You may not use the site, or any of its Content, for any commercial purpose, including advertising or advertising revenue generation activity on your own site.
GENERAL INFORMATION AND YOUR ACTIVITY
You use the JOVANA MARKOVIC site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to the site or any part of it at any time and without notice. If we in our sole discretion determine that you are engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.
While JOVANA MARKOVIC will use reasonable endeavors to verify the accuracy of any information it places on the site, it makes no warranties, whether stated or implied in relation to its accuracy. This site is provided on an “as is” and “as available” basis without any representation or endorsement made. We make no warranties of any kind, whether stated or implied, in relation to the site, or any transaction that may be conducted on or through this site, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether stated or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and convenience for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under the law of the Republic of Serbia.
You should acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this site and any information provided to or taken from this site by you.
You agree that JOVANA MARKOVIC will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses regardless of whether such losses were incurred by that party arising from, or in connection with the provisions of the Terms and Conditions.
INDEMNIFICATION
At our request, you agree fully to defend, indemnify and hold harmless JOVANA MARKOVIC immediately on demand, as well as its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder.
OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and JOVANA MARKOVIC as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of JOVANA MARKOVIC, and we shall not be liable for any representation, act, or omission on your part.
AGREEMENT
The Terms and Conditions (amended from time to time) constitute the entire agreement between you and JOVANA MARKOVIC regarding your use of the site and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and JOVANA MARKOVIC in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.
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FAQ
HOW
CAN I CONTACT CUSTOMER SERVICE?
JOVANA MARKOVIC is committed to providing first-rate quality service you can trust. We will be able to deal with your queries by e-mail. You may contact us on jovana@jovanamarkovic.com
I
HAVENT PURCHASED ITEMS ON-LINE BEFORE. HOW CAN I BE SURE I WILL BE HAPPY WITH MY DECISION?
We at JOVANA MARKOVIC strive to accurately represent our items via photos, product descriptions and measurements. Our past experience has been that the items have exceeded our customers’ expectations. However, should you wish to return the item, you have 2 days to change your mind starting with the date of receipt and we will happily refund your payment.
I
CANNOT FIND AN ITEM I WANTED A WHILE AGO, WHAT CAN I DO?
If you like what you see, but you could not find it, feel free to get in touch and we will do everything we can to fulfill your wish. You can contact us via e-mail.
DO
YOU OFFER TAILORED SERVICES?
We endeavor to help our customers as much as possible when it comes to individual needs and requirements. Should you have an urgent enquiry or special requirement, please do not hesitate to contact us to discuss any special circumstances
ITEMS
CARE
JOVANA MARKOVIC is a small luxury brand, attention is paid to every minute detail when it comes to quality, finish and design. All of our clothing is produced in our own factory Serbia by a small group of highly skilled drafters and tailors. We work with the finest natural fabrics such as leather and silk and the attention to tailoring and shape.Every item has a label how to treat it.
PRODUCT
ENQUIRY
If the item you are looking at is currently unavailable, or if you are enquiring about JOVANA MARKOVIC sold pieces, please do not hesitate to contact us.
RETURNS
POLICY
JOVANA MARKOVIC wants to guarantee the complete satisfaction of our customers. If for any reason you are unsatisfied, feel free to contact JOVANA MARKOVIC . Returns must be mailed back to the JOVANA MARKOVIC via reputable carrier of your choice, as a registered mail with delivery confirmation and insurance, within 2 (two) working days of receipt.Return shipping costs are the responsibility of the buyer. JOVANA MARKOVIC does not take responsibility for lost or damaged packages that are shipped back. All undamaged, correctly returned products will be credited to the original purchaser’s Pay Pal account. As previously stated, international customs duties and additional local costs are non-refundable. Original shipping costs to byer will be redacted from refund. This is a measure to prevent misuse of jovanamarkovic.com . Once the refund has been completed JOVANA MARKOVIC will send a confirmation via e-mail.
WHAT
CAN I DO IF I NEED MY ITEM NOW?
We understand that you sometimes need perfect item for that special occasion and simply cannot wait. We at JOVANA MARKOVIC offer FedEx courier service for safer, more secured and ultimately faster delivery. Please don`t hesitate to contact JOVANA MARKOVIC regarding any questions you may have. For information on delivery view our “Delivery Policy”
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Privacy
We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them. If you are under 18, we require that you inform a parent or guardian about the JOVANA MARKOVIC Privacy Policy and you must have their consent before registering with JOVANA MARKOVIC or placing an order. The following information is provided by JOVANA MARKOVICl to allow our online visitors to be fully informed of our Privacy Policies. By visiting the website you are accepting and consenting to the practices described in this Privacy Policy and the other terms and conditions on the website. JOVANA MARKOVIC reserves the right to occasionally make changes to our privacy policy. These updated policies will be available to view on the website and your continued use of the website after such changes shall indicate your consent to such varied terms.
WHAT PERSONAL INFORMATION JOVANA MARKOVIC COLLECTS FROM YOU
You can visit our website without providing any personal information. If you would like to receive information concerning JOVANA MARKOVIC you will have to register and provide us with your full name, e-mail address, postal address and telephone number. If you would like to place an order online JOVANA MARKOVIC will require the same information above plus billing address, thus allowing JOVANA MARKOVIC to process and fulfil your order. You can request that JOVANA MARKOVIC amends or deletes any personal information we hold about you at any time and we will deal with such request promptly.
OTHER INFORMATION JOVANA MARKOVIC COLLECTS
If you give JOVANA MARKOVIC your personal information we will use this information to register you with our website. We will send you announcements or communications by e-mail only if you give us your permission by submitting your personal details. We may collect non-personal data about use of the website for administration purposes. For example pages visited, times and volume of use of the services as well as Traffic Data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing JOVANA MARKOVIC to review and improve our services to you.
SECURITY
JOVANA MARKOVIC uses appropriate security information to help protect the information you give us, and to ensure that your shopping experience is safe, simple and secure.
COOKIES
Cookies are pieces of information a website can send to your computer for record keeping purposes. JOVANA MARKOVIC uses cookies to keep track how often you visit our site, the contents of your shopping cart as well as previous purchases and to deliver content specific to your interests. Cookies are helping us to make our website more user-friendly in order to give you a better experience every time when you return to our website. Most web browsers automatically accept cookies but you do not have to accept them. However your visit to our website will be significantly enhanced if cookies are not disabled. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
HOW MAY THIS INFORMATION BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
JOVANA MARKOVIC will use your personal information for processing your orders and payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account successfully. JOVANA MARKOVIC may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design in order to better meet our visitors’ needs. At no time will we pass on your personal or statistical details to a third party other than agents or contractors acting on our behalf. If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their adviser and will be passed on to the new owners of the business.
UNSUBSCRIBE
When you register with www.jovanamarkovic.com we will provide you with a link to the Privacy Policy and the Consent Button for the collection of your personal data. At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any email we send to you will contain an easy automated ‘unsubscribe’ link so that you can choose not to receive certain e-mails from JOVANA MARKOVIC. Should you choose to have your name and personal data completely removed from our database please send an e-mail to jovana@jovanamarkovic.com . Upon receiving such request we will remove all your personal data. Please allow 7 days for your personal data to be removed.
ACCESSING YOUR PERSONAL DETAILS
If for any reason you are concerned that your personal data held by JOVANA MARKOVIC is not correct, please visit our website and after logging on to your account, your personal information will be made available for you to review and change. Only you or, upon your request, our Customer Services may access your personal data from the website using your password and User ID. Each time you make a purchase you can change or delete saved credit card details. If you prefer, you may contact us by e-mail at: jovana@jovanamarkovic.com and we can amend your personal details for you.
CONTACT US
If you have any comments or queries regarding our Privacy Policy or if you wish to exercise your right of access, opposition and correction of your personal data please send an e-mail to jovana@jovanamarkovic.com . By visiting www.jovanamarkovic.com you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.